How Can We Help?

Find answers to common questions or contact our support team

Frequently Asked Questions

📦Orders

How can I track my order?

You can track your order by clicking on "My Orders" in your account menu. Each order has a tracking number that you can use to check the delivery status.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Go to "My Orders" and click the "Cancel" button. After 24 hours, please contact our support team.

🎁Products

Are the products authentic?

Yes, all our products are 100% authentic and sourced directly from official distributors. We guarantee the authenticity of every item.

What is a blind box?

A blind box is a sealed package containing a random collectible figure. You won't know which design you'll get until you open it! Some designs are rarer than others, making collecting even more exciting.

💰Refunds

What is your refund policy?

We offer a 30-day refund policy for unopened items. Blind boxes can only be refunded if they are damaged or defective. Please contact our support team to initiate a refund.

How long does a refund take?

Refunds are processed within 3-5 business days after we receive your return. The refund will be credited to your original payment method.

🚚Shipping

What are the shipping costs?

We offer free shipping on orders over $50. For orders under $50, shipping costs $9.99. Express shipping is available for $19.99.

How long does shipping take?

Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. You will receive a tracking number via email once your order ships.

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