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Refund Policy

Last Updated: March 18, 2024

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The product is defective or damaged
  • You received the wrong item
  • The item is significantly different from its description
  • Blind boxes are unopened (see special terms below)

2. Non-Returnable Items

The following items cannot be returned:

  • Opened blind box items (unless defective)
  • Items damaged due to misuse
  • Items without original packaging
  • Sale or clearance items (unless defective)

3. Blind Box Special Policy

Unopened Blind Boxes:

  • May be returned within 14 days of receipt
  • Must be in original sealed condition
  • Refund will be issued minus shipping costs
  • Limited to one return per customer per order

Opened Blind Boxes:

  • Can only be returned if defective or damaged
  • Must provide photos of the defect
  • Replacement or store credit will be offered

4. How to Request a Return

  1. Contact us at returns@bitetoy.com within 30 days of receipt
  2. Include your order number and reason for return
  3. Provide photos if claiming damage or defect
  4. Wait for return authorization before shipping

5. Return Shipping

  • Defective items: We cover return shipping
  • Buyer's remorse: Customer pays return shipping
  • Wrong item sent: We provide prepaid label
  • Use trackable shipping method

6. Refund Process

Once we receive and inspect your return:

  • Refund processed within 5-7 business days
  • Refund issued to original payment method
  • May take additional 3-5 days to appear in your account
  • You will receive email confirmation

7. Exchanges

We do not offer direct exchanges. To exchange an item:

  • Return the original item for refund
  • Place a new order for desired item
  • Contact us for assistance with expedited processing

8. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of receipt
  • Provide clear photos of the damage
  • We will offer replacement or full refund
  • No need to return the defective item in most cases

9. Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank
  • If still not resolved, contact us at refunds@bitetoy.com

10. International Returns

International customers are responsible for:

  • Return shipping costs
  • Customs fees or import duties
  • Currency exchange differences

11. Locker Items

Items stored in your Locker:

  • Can be returned while unopened
  • Once "opened" in Locker, standard blind box rules apply
  • Request physical shipment before returning

12. Contact Us

For return or refund questions:

  • Email: returns@bitetoy.com
  • Response time: Within 24 hours
  • Website: https://bitetoy.com/support